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Refund Policy

Effective Date: July 24, 2024

7-Day Money-Back Guarantee for Hosting Services

We stand by the quality of our hosting services and offer a 7-day money-back guarantee for these services. If you are not satisfied with our hosting services for any reason, you may request a refund within 7 days of your initial purchase.

Eligibility for Refund

  • Only new accounts are eligible for a refund. Accounts created previously or customers who have previously received a refund are not eligible.
  • The refund request must be made within 7 days of the original purchase date.
  • The refund applies only to hosting services and does not cover setup fees, domain registrations, or any additional services.

Non-Refundable Services

We strive to provide clarity and transparency regarding our refund policy. Please note that all other services, including but not limited to domain registrations, SSL certificates, and any additional tools or products, are non-refundable and non-exchangeable.

Refund Process

To initiate a refund, follow these steps:

  1. Request: Contact our customer support team via email at support@hopevalley.cloud or through contact form at https://hopevalley.cloud/hosting/contact.php with your order details and the reason for the refund request.
  2. Approval: Our team will review your request and notify you of the approval or rejection of your refund.
  3. Deduction: If approved, a 3% deduction will be applied to the refund amount to cover processing fees.
  4. Processing Time: Refunds will be processed within 3-5 business days of approval. The funds will be credited back to the original payment method used during the purchase.

Conditions and Exceptions

  • Promotional Discounts: If the hosting service was purchased at a promotional discount, the refund will be calculated based on the promotional price.
  • Cancellation of Services: If you cancel your hosting service within the 7-day period but have registered a domain name as part of the service package, the standard rate for the domain name will be deducted from your refund. You will retain ownership of the domain name and can transfer it to another provider if desired.

Contact Us

If you have any questions about our refund policy or need assistance with the refund process, please contact our customer support team at:

We are here to ensure that your experience with Hope Valley is positive and satisfactory.